Privacy Policy

1. Introduction

Will Way Paradigm Services Limited (“Will Way Paradigm”, “we”, “us”, or “our”) is a company registered in Nigeria.

We respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, www.willwaypsl.com, contact us, or subscribe to our newsletter.

We process personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023.

2. Information We Collect

We collect personal information that you voluntarily provide through our website.

Contact enquiries

When you complete our contact form, we may collect:

• First and last name
• Email address
• Phone number, where provided
• Organisation name, where provided
• The information included in your enquiry

Newsletter subscriptions

When you subscribe to our newsletter, we collect:

• First name
• Email address

Technical information

Our website hosting and service providers may process limited technical information, such as IP addresses, browser information, and request logs, to deliver website services, maintain security, and troubleshoot technical issues.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests submitted through our website.
• Communicate with individuals who contact us about our services.
• Send newsletters and updates to individuals who subscribe.
• Manage newsletter subscriptions and unsubscribe requests.
• Maintain website functionality, security, and reliability.
• Meet applicable legal obligations.

We do not use contact-form submissions to automatically subscribe individuals to our newsletter.

4. Newsletter Subscriptions

Our newsletter operates on a single opt-in basis.

When you submit your first name and email address through our newsletter form, you request to join our mailing list. We send a welcome email confirming your subscription.

We use Brevo to manage newsletter contacts and deliver email communications.

You may unsubscribe at any time using the unsubscribe link provided in our newsletter emails.

You may also request the deletion of your personal information by contacting info@willwaypsl.com.

Where necessary, limited suppression information may be retained to ensure that individuals who unsubscribe do not receive unwanted future communications.

5. Contact Form and Enquiries

We use Formspree to receive and manage enquiries submitted through our website.

Information submitted through our contact form is used to review enquiries, respond to requests, and maintain relevant communication records.

Contact-form submissions may be archived securely for administrative, record-keeping, and legitimate business purposes.

Archived information is retained only for as long as reasonably necessary for these purposes, subject to applicable legal requirements.

Individuals may request access to, correction of, or deletion of their personal information by contacting info@willwaypsl.com.

6. Third-Party Service Providers

We use third-party services to operate our website and manage communications. These include:

• Vercel: Website hosting and technical infrastructure.
• Formspree: Contact-form processing.
• Brevo: Newsletter subscription management and email delivery.
• Sanity: Website content management.

These providers may process information necessary to deliver their respective services.

Where personal information is processed or stored outside Nigeria, we will take appropriate measures required by applicable data protection law.

We do not sell personal information to advertisers or data brokers.

7. Cookies and Website Tracking

We do not currently use Google Analytics, Meta Pixel, advertising trackers, or remarketing services on our website.

Our website and its service providers may use essential technical mechanisms required for security, service delivery, or functionality.

We will update this policy if we introduce analytics, advertising technologies, or other tracking tools that materially change how visitor information is processed.

8. How Long We Retain Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal requirements.

Contact enquiries: Enquiries may be archived for administrative, record-keeping, and legitimate business purposes. Archived records are periodically reviewed and deleted when they are no longer necessary.

Newsletter subscriptions: Subscriber names and email addresses are retained while individuals remain subscribed, unless deletion is requested or another lawful retention requirement applies.

Technical records: Retention periods depend on the operational requirements and applicable settings of our service providers.

Individuals may request deletion of their personal information, subject to applicable legal retention obligations.

9. Your Privacy Rights

Subject to applicable Nigerian data protection law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request restriction of processing in applicable circumstances.
• Exercise other rights available under applicable law.

To exercise your rights, contact info@willwaypsl.com.

We may request reasonable information to verify your identity before responding to a request.

You may also lodge a complaint with the Nigeria Data Protection Commission where applicable.

10. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, and loss.

We use service providers that offer security features appropriate to their functions.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Children's Privacy

Our website is intended primarily for organisations, professionals, and individuals interested in our services and resources.

We do not intentionally solicit personal information from children through our website.

If we become aware that personal information has been collected from a child without an appropriate lawful basis or required authorisation, we will take appropriate steps to address it.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, legal requirements, or data processing practices.

The updated version will be published on this page with a revised effective date.

13. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, contact:

Will Way Paradigm Services Limited
Email: info@willwaypsl.com
Website: www.willwaypsl.com